Faramont / Operations
Run smoother.
Spend less on admin.
Customer service, documents, finance, HR, procurement, workflows and industry‑specific operations, handled by people, software and AI agents where each fits best.
17 specialisms in Operations · 205 services
Operations
Finance, Accounting & Tax Operations
Bookkeeping, AP/AR, collections, payroll, month‑end close, VAT and tax compliance, e‑invoicing, expense audit, financial reporting.
AI invoice matching
AI three‑way matching of invoices, purchase orders and receipts with exception handling.
E‑invoicing compliance set‑up (Peppol, Factur‑X, KSeF; UK 2029 readiness)
Connecting invoicing/ERP to national e‑invoicing platforms and Peppol, with validation and archiving.
AI collections agents
AI agents that send personalised reminders, agree payment plans and escalate, within debt‑collection rules.
Accounts Payable Automation
Invoice capture, PO matching, approvals and payment runs automated end to end.
Invoice & Expense Processing
Capture and coding of invoices and expense receipts with policy checks.
Bookkeeping automation
Bank feeds, AI categorisation and reconciliations in Xero, QuickBooks or local accounting software.
Cash flow forecasting service
Rolling 13‑week cash forecasts from bank, AR/AP and pipeline data.
Expense audit automation
AI review of every expense claim for policy breaches, duplicates and fraud.
Audit preparation (PBC) automation
Collecting and organising audit evidence and 'provided by client' lists for external audits.
Finance Back Office
Automate reconciliations, billing and financial workflows.
Accounts Receivable & Collections
Invoicing, payment matching, dunning and collections workflows.
Financial close automation
Automated reconciliations, accruals, intercompany and close checklists to shorten month‑end.
Treasury & payments automation
Automated payment runs, bank connectivity, FX and cash positioning.
Payroll Workflow Automation
Automating timesheet‑to‑payroll data flows, approvals and payslip distribution.
Tax workflow automation
Automating VAT data preparation, return workflows and tax document collection.
Spend management & corporate cards set‑up
Implementing spend platforms (cards, approvals, receipts) integrated with accounting.
Accounts payable outsourcing
Outsourced AP team processing invoices, vendor queries and payments.
Accounts receivable outsourcing
Outsourced AR team for billing, cash application and collection calls.
Bookkeeping (outsourced)
Monthly bookkeeping, bank reconciliation and VAT preparation by a bookkeeper.
Month‑end close support (outsourced)
Accountants performing reconciliations, journals and reporting for month‑end.
Financial reporting & management accounts
Monthly management accounts, KPI packs and statutory report preparation.
VAT returns & indirect‑tax compliance
Preparing and filing VAT returns, OSS/IOSS, Intrastat and EC sales lists.
Finance transformation
Redesign of the finance function: processes, ERP, shared services, controls and AI.
Payroll operations outsourcing
Outsourced payroll processing, filings and employee queries (country‑specific).
Operations
Local Business Operations
Booking, reservations, reviews, WhatsApp, payment reminders, POS/accounting sync and dispatch for salons, gyms, trades, auto, cleaning and other local services.
Trades quote and estimate automation
Turning enquiries, photos and site notes into fast quotes for builders and trades.
Local business WhatsApp automation
WhatsApp templates and AI replies for bookings, confirmations and FAQs at local businesses.
Field Service Scheduling
Scheduling, routing and dispatch of technicians with customer notifications.
Salon booking and loyalty automation
Online booking, reminders, no‑show deposits, rebooking and loyalty for salons and spas.
Gym membership retention automation
Attendance‑based churn alerts, re‑engagement messages and win‑back offers for gyms and studios.
Plumber electrician HVAC dispatch automation
Call and booking intake, urgency triage, technician dispatch and job updates for trades.
Auto repair workshop scheduling
Online booking, job cards, parts reminders and status updates for garages.
Local review response automation
AI‑drafted replies to Google and platform reviews plus automated review requests after visits.
Local payment reminder automation
Automated invoice and payment reminders by SMS, WhatsApp or email with payment links.
Local POS and accounting sync
Syncing POS sales, fees and payouts into accounting software automatically.
Local inventory reorder automation
Low‑stock alerts and supplier reorders driven by POS data.
Online booking system set‑up
Booking pages, calendar sync, deposits and reminders for appointment‑based businesses.
Local business digital starter pack
Website, Google profile, booking, WhatsApp and review automation bundled for micro‑businesses.
Auto dealership lead nurturing
Fast response, test‑drive booking and follow‑up for car‑dealership leads.
Local multi‑location reporting
One dashboard for bookings, sales, reviews and staff across several locations.
Solar installer CRM automation
Lead intake, site‑survey scheduling, proposals and installation tracking for solar installers.
Local loyalty program automation
Digital stamp cards, points and birthday offers for local shops and cafés.
Retail POS & Back Office
POS set‑up, product and stock sync, end‑of‑day reports and back‑office automation for shops.
Cleaning company route optimization
Route and schedule optimisation for cleaning crews with client notifications.
Landscaping service dispatch
Recurring job scheduling, crew dispatch and invoicing for landscaping companies.
Operations
HR, Recruiting & Talent
Recruiting, RPO, executive search, screening, onboarding/offboarding, HRIS, benefits, EOR, pay transparency, workforce analytics.
HR Onboarding Automation
Automated onboarding: contracts, accounts, equipment, training and check‑ins.
Employee offboarding automation
Automated offboarding: access removal, equipment return, final pay and knowledge hand‑over.
Interview scheduling automation
Self‑scheduling, reminders and panel coordination linked to the ATS and calendars.
Employee survey analytics
Engagement and pulse surveys with AI analysis of comments.
Applicant tracking (ATS) set‑up
ATS configuration, careers page, job‑board posting and hiring pipelines.
AI recruiting screeners
AI‑assisted CV screening and structured pre‑screen interviews with bias controls and human decisions.
Pay transparency & equal‑pay compliance
Job architecture, pay‑gap analysis, reporting and pay‑range policies for the EU Pay Transparency Directive.
Recruitment Process Outsourcing
Outsourced recruiting at volume: sourcing, screening, scheduling and offers.
People Recruiting
Source, screen and coordinate hiring processes.
Workforce planning analytics
Headcount, skills and capacity planning models linked to business plans.
Time and attendance integration
Connecting time tracking, rostering and payroll systems.
Job descriptions & job architecture
Role profiles, levels and career frameworks.
Candidate sourcing operations
Sourcing candidate pipelines across job boards, LinkedIn and talent pools.
HRIS selection & implementation
Selecting and implementing HR systems (Personio, HiBob, Workday, SAP SuccessFactors).
HR policies & employee handbook
Policies and handbooks compliant with local labour law (lawyer‑reviewed).
HR transformation
Redesign of the HR operating model, processes and HCM systems.
Operations
Workflow & Process Automation
Workflow automation (n8n, Make, Zapier, Power Automate), RPA, process mining, SOP‑to‑automation and automation maintenance.
AI workflow audit
Rapid review of workflows to find automation and AI opportunities, ranked by value and effort.
Automation maintenance & monitoring (managed)
Monitoring, error handling, updates and improvements for live automations.
Approval & e‑signature workflows
Digital approval chains for purchases, contracts, HR and expenses with an audit trail.
Email parsing & inbox routing (rules‑based)
Parsing inbound emails and attachments into systems, with routing and auto‑replies.
Agentic workflow migration (RPA to AI agents)
Replacing brittle RPA bots and rule‑based flows with LLM steps and agents, keeping controls.
Quality Assurance Automation
Automated checks on operational outputs (orders, documents, data, calls) with exception routing.
Single‑workflow automation (n8n / Make / Zapier)
One automation between everyday apps (forms, email, CRM, sheets, Slack), built and documented.
SOP documentation & process mapping
Documenting how work is done (SOPs, swimlanes) as the basis for training and automation.
Spreadsheet automation (Excel / Google Sheets)
Macros, Apps Script, Power Query and formula clean‑up to remove manual spreadsheet work.
Workflow/RPA Automation
Automating multi‑step workflows across apps with n8n, Make, Zapier, Power Automate or RPA bots.
Power Automate & Power Platform automation
Flows, approvals and desktop automation inside Microsoft 365 environments.
Process Mining
Reconstructing real processes from system logs to find bottlenecks and automation candidates.
Telecom customer provisioning automation
Automating order‑to‑activation for telecom services across BSS/OSS systems.
Intelligent automation programme (enterprise)
Enterprise programme combining process mining, RPA, AI agents and workflow platforms.
Robotic process automation center of excellence
Governance, pipeline, standards and run team for automation at enterprise scale.
Operations
Procurement & Supply Chain
Procurement automation, sourcing, supplier management, inventory and demand planning, logistics systems, customs and trade compliance.
AI purchase order automation
AI reading POs and order emails and creating orders in the ERP, with exceptions sent to a person.
Procurement Automation
Requisition‑to‑PO workflows, approvals, catalogues and supplier onboarding automated.
Supplier onboarding & vendor‑master automation
Collecting supplier data, documents and bank details with validation and fraud checks.
Supplier follow‑up agent (confirmations, dates, documents)
Agent that chases suppliers for order confirmations, delivery dates and documents.
Customs document automation
Automating customs declarations, commercial invoices and certificates from shipment data.
Trade compliance screening
Sanctions, export‑control and denied‑party screening of customers, suppliers and shipments.
Spend analysis
Classifying and analysing spend data to find savings and supplier consolidation.
Inventory & Warehouse Automation
Stock tracking, replenishment rules, barcode/RFID and warehouse task automation.
Supply chain control tower
Real‑time visibility of orders, inventory and shipments with exception alerts.
Sales & operations planning (S&OP)
Process and tools aligning demand, supply and finance plans.
Supply Chain Consulting
Network, planning, sourcing and logistics strategy for supply chains.
Procurement transformation
Redesign of procurement organisation, category strategies, systems and controls.
Procurement sourcing advisory
Category strategy, RFQs and supplier selection for major spend categories.
Supplier negotiation support
Preparing and supporting negotiations with benchmarks and should‑cost models.
Customs & tariff advisory
Tariff classification, origin rules, duty optimisation and tariff‑change monitoring.
Operations
Manufacturing, Energy & Logistics Operations
Freight and customs workflows, WMS/TMS, fleet and last‑mile, MES and quality, predictive maintenance, energy and utilities analytics.
Technician assistant on manuals & maintenance logs
AI assistant over manuals, SOPs and maintenance logs for field and plant technicians.
Logistics & Freight Automation
Automating quotes, bookings, documents and track‑and‑trace updates for shippers and forwarders.
Freight forwarding workflow automation
Forwarder‑specific automation: rate requests, booking confirmations, shipping documents and customer updates.
Order‑to‑delivery automation for distributors
Email/EDI orders into the ERP, confirmations, delivery notes and invoices automated.
Utility billing analytics
Auditing utility bills and consumption across sites to catch errors and savings.
Carrier schedule aggregation
Aggregating carrier schedules and rates into one searchable view.
Warehouse management integration
Integrating the WMS with ERP, e‑commerce and carriers.
Fleet telematics analytics
Analysing vehicle data for fuel, routes, safety and maintenance.
Last mile dispatch optimization
Route optimisation, driver apps and delivery notifications.
Manufacturing quality reporting
Automated quality KPIs, non‑conformance reports and CAPA tracking.
Facilities & Energy Automation
Automating building systems, meter reading and energy alerts across sites.
Energy consumption optimization
Analysing energy use and tariffs to cut cost and emissions.
Transportation management implementation
TMS set‑up for planning, carrier selection, freight audit and visibility.
Manufacturing MES integration
Connecting manufacturing execution systems with ERP, machines and quality.
Operations
Hospitality, Travel & Food Operations
Reservations, guest messaging, concierge, revenue management, delivery‑platform integration, itineraries and event registration.
Hotel guest concierge automation
AI concierge answering guest questions, requests and upsells on WhatsApp, web and in‑room.
Hotel AI voice & reservations agent
Voice agent handling reservation calls, changes and FAQs for hotels.
Restaurant reservations and CRM automation
Reservations, guest profiles, reminders and return‑visit campaigns for restaurants.
Short term rental guest messaging
Automated multilingual guest messages from booking to check‑out, with check‑in instructions and upsells.
Tour & activity booking automation
Online booking, availability, waivers and reminders for tours and activities.
Multilingual guest review management
Monitoring and answering reviews on Google, Booking.com and TripAdvisor in the guest's language.
Travel agency itinerary automation
Building quotes and itineraries from supplier data, with document delivery.
Digital menus & menu engineering
Menu design, QR and digital menus, pricing and allergen information.
Hospitality Booking Automation
Direct‑booking engines, channel‑manager sync and automated confirmations for hotels and rentals.
Restaurant inventory forecasting
Forecasting ingredient needs from sales history, bookings and seasonality to cut waste.
Restaurant delivery platform integration
Syncing delivery‑platform orders and menus (Wolt, efood, Glovo, Uber Eats) with POS and kitchen.
Hotel revenue management integration
Connecting PMS, channel manager and revenue‑management systems for dynamic pricing.
Seasonal staff scheduling & onboarding
Rostering, onboarding and training for seasonal hospitality staff.
Operations
Healthcare & Life Sciences Operations
Practice admin, intake, recalls, medical billing, clinical documentation, interoperability, pharma validation and clinical trial operations.
Dental appointment recall automation
Recall and hygiene reminders, rebooking links and gap filling for dental practices.
Medical practice intake automation
Digital intake forms, consent, insurance capture and pre‑visit questionnaires.
Clinic no‑show reduction
Smart reminders, confirmations, waitlists and deposits that cut missed appointments.
Veterinary clinic scheduling automation
Booking, vaccination reminders and follow‑ups for vet clinics.
Patient engagement messaging
Two‑way patient messaging for appointments, results and follow‑ups.
AI medical scribe & clinical documentation
Ambient AI notes from consultations, reviewed by clinicians and filed in the EHR.
Telehealth operations integration
Video consults, e‑prescriptions, payments and scheduling integrated with practice systems.
Pharma validation documentation
Computer‑system validation (CSV/CSA) documentation and GxP compliance support.
Healthcare interoperability integration
HL7/FHIR integrations between EHR, labs, imaging and billing systems.
Healthcare Administration Automation
Automating referrals, insurance checks, records requests and billing tasks in clinics.
Medical billing & revenue cycle management
Coding, claims submission, denials management and patient billing.
Clinical trial data operations
Data management, cleaning and reporting for clinical trials.
Operations
Financial Services & Insurance Operations
KYC/onboarding, AML monitoring, claims intake, underwriting support, mortgage processing, reconciliations and wealth onboarding.
Insurance broker CRM automation
Renewals, quotes, policy documents and client communications automated for brokers.
Insurance claims intake automation
First‑notice‑of‑loss capture, document extraction and triage for claims.
Bank reconciliation modernization
Automated matching of bank, card and ledger transactions with exception queues.
Financial adviser practice automation
Meeting notes, compliance records and client reporting for independent advisers.
KYC onboarding automation
Digital identity, document checks and risk scoring for customer onboarding (KYC/KYB).
Mortgage processing automation
Application intake, document verification and status updates for mortgage processing.
Wealth management client onboarding
Digital onboarding, suitability questionnaires and document collection for wealth managers.
Underwriting support automation
Gathering and summarising applicant data and documents for underwriters.
Loan servicing & collections operations
Payment reminders, hardship workflows and servicing back office for lenders.
AML transaction monitoring integration
Integrating and tuning transaction‑monitoring systems and alert workflows.
AI fraud detection
Machine‑learning fraud scoring for payments, claims or accounts, with investigator workflows.
Operations
AI Agents & Digital Workers
Agents that do operational work: inbox/email agents, back‑office agents, meeting and knowledge agents, managed agent operations.
Knowledge Assistant
Enterprise search and Q&A across approved internal content.
Human in the loop review systems
Review queues, confidence thresholds and audit logs that let people approve or correct AI work.
AI inbox & email triage agent
Agent that reads, categorises, drafts replies and files emails for a shared or personal inbox.
Back‑office digital worker (managed agent)
A named AI 'worker' doing a defined job (order entry, claims intake) with SLAs, review and monthly reporting.
AI agent operations (AgentOps, managed)
Running agents in production: monitoring, evaluation, prompt/model updates, incidents and cost control.
Employee service agent (IT / HR / finance requests)
Employee‑facing agent answering policy questions and completing simple requests (leave, expenses, access).
Custom GPTs / Copilot / Claude assistants for teams
Configured assistants (ChatGPT, Copilot, Gemini, Claude) with company knowledge, prompts and permissions.
Personal AI executive assistant
Agent handling scheduling, travel, inbox and briefings for an executive, with human backup.
AI research & reporting agents
Agents that gather, summarise and cite information into recurring market, competitor or regulatory reports.
Meeting & Calendar Automation
Scheduling, meeting notes, summaries and action‑item follow‑up across calendars and CRM.
Operations
Customer Service & Contact Center
AI customer service agents, voice receptionists, helpdesk setup, support outsourcing, QA monitoring, multilingual support, trust & safety.
AI Customer Service
Automate tier‑one support with grounded answers and escalation.
AI voice receptionists
AI that answers calls 24/7, books appointments, answers FAQs and transfers urgent calls.
AI‑drafted support replies (agent approval)
AI drafts replies to support emails for human agents to approve — a low‑risk first step.
Helpdesk set‑up & optimisation (Zendesk, Freshdesk, Intercom)
Ticketing set‑up, macros, routing, SLAs, help centre and reporting.
Help‑centre & knowledge‑base creation
Writing and structuring help articles that serve customers and AI agents alike.
Support analytics & deflection reporting
Dashboards for volume, deflection, resolution, CSAT and cost per contact.
AI call quality monitoring
AI scoring of every call and chat for quality, compliance and coaching.
Multilingual customer support (AI + native escalation)
Support in several languages combining AI answers and translation with native‑speaker escalation.
Contact‑centre AI (agent assist & analytics)
Agent‑assist, real‑time transcription, summaries and analytics in contact‑centre platforms.
Customer Support Outsourcing
Outsourced support agents for email, chat and phone, often multilingual and 24/7.
Operations
Legal & Corporate Services
Contract drafting and review, CLM, legal research, eDiscovery, IP/trademarks, company formation, corporate secretarial, DPO‑as‑a‑service.
Contract data extraction & obligations register
Extracting key terms, dates and obligations from contract portfolios into a searchable register.
AI contract redlining
AI comparing contracts against a playbook and proposing redlines for lawyer approval.
Legal intake & matter management automation
Automating legal request intake, triage, matter set‑up and reporting for in‑house teams.
Contract Lifecycle Management
Contract request, drafting, approval, signature, storage and renewal tracking.
Legal operations consulting
Improving in‑house legal processes, spend management, tooling and metrics.
Legal Document Review
AI‑assisted first‑pass review of contracts and documents with lawyer sign‑off.
Corporate secretarial support
Board minutes, statutory registers, filings and entity management.
Website terms, privacy & cookie policies
Lawyer‑reviewed terms, privacy and cookie policies for websites and apps.
Contract drafting & templates
Standard agreements (NDAs, MSAs, terms) drafted by lawyers, increasingly from AI first drafts.
eDiscovery processing
Collection, processing, AI‑assisted review and production of documents for litigation and investigations.
Operations
Document Processing & Data Operations
Intelligent document processing, classification, extraction, data entry, data cleaning, enrichment, transcription and scraping.
AI document classification
Automatic sorting and labelling of incoming documents and emails by type, client and urgency.
Document Processing
Extract, validate and route information from PDFs, invoices and forms.
Multilingual document AI (non‑English documents)
Extraction from Spanish, French, German, Arabic and other non‑English documents with local formats (tax IDs, IBAN, dates).
Data cleaning & deduplication
Standardising, de‑duplicating and validating datasets and spreadsheets.
Data enrichment & validation
Appending and verifying attributes (addresses, VAT IDs, company data) on records.
Paper form & survey digitisation
Turning paper forms and scanned files into searchable, structured digital records.
Web scraping & data extraction
Collecting public web data into structured datasets, respecting site terms and GDPR.
Data Entry & Research
Manual data entry, copy‑paste research and record updates.
Archive scanning & digitisation
Bulk scanning, OCR and indexing of physical archives.
Operations
Real Estate, Construction & Property Operations
Lead response, viewings, tenant requests, maintenance dispatch, document control, BIM coordination, progress reporting.
Real estate lead response automation
Instant replies to portal enquiries, qualification and viewing bookings.
Property management maintenance dispatch
Tenant request intake, triage, contractor dispatch and status updates.
Property listing content (AI descriptions, translations, virtual staging)
AI‑written multilingual listing descriptions and virtual staging of photos.
Real Estate Property Automation
Listing syndication, viewing scheduling, offers and document workflows for agencies.
Construction subcontractor scheduling
Coordinating subcontractor schedules, confirmations and site access.
Construction document control
Managing drawings, RFIs, submittals and revisions across project teams.
Construction progress reporting
Photo- and drone‑based progress tracking with automated reports to owners and lenders.
Tenant screening & lease administration
Applicant checks, lease generation, renewals and rent‑roll administration.
Facilities helpdesk & CAFM set‑up
Facilities request desk and computer‑aided facilities management set‑up.
Operations
Professional Services Firm Operations
AI and automation for law, accounting, consulting and agency firms: intake, time capture, knowledge, client portals, billing.
Secure AI workspace & AI policy for firms
Approved AI tools, data rules and an EU‑hosted, logged workspace for client‑confidential work.
Accounting‑firm onboarding & document collection
Automated engagement letters, KYC, document requests and reminders for accounting firms.
Law‑firm AI knowledge & precedent assistant
Assistant over the firm's precedents, know‑how and matter files, with permission controls.
Consulting‑firm research & deliverable automation
AI pipelines for desk research, slide drafting and QA of consulting deliverables.
Time capture & billing automation
Automatic time capture from calendar, email and documents, with billing narratives.
Agency operations automation
Automating resourcing, client reporting, time tracking and invoicing for agencies.
Client portal for professional firms
Secure portal for document exchange, e‑signature, invoices and matter status.
Practice‑management system implementation
Implementing practice‑management software (e.g., Clio, Karbon, CCH) with data migration.
Operations
Public Sector, Education & Nonprofit Operations
Case management, permits, admissions, learning content, donor CRM and fundraising operations.
Education admissions automation
Application intake, document checks, interview scheduling and offers.
Fundraising operations automation
Donation processing, receipts, thank‑yous and donor journeys automated.
Learning content digitization
Converting courses and printed materials into digital, accessible and multilingual learning content.
Nonprofit donor CRM implementation
Donor CRM set‑up with gift processing and reporting.
Public sector case management
Case‑management systems for public services with workflows and citizen portals.
Operations
Virtual Assistance & Back Office
General and executive virtual assistants, admin support, research, scheduling, e‑commerce VA, project coordination.
AI‑first assistant (agent + human backup)
AI agent handles inbox and scheduling; a human VA handles exceptions and calls.
Medical virtual assistance
Remote assistants for clinics: scheduling, insurance checks, records and patient messages.
Virtual Assistant Services
Remote assistants handling email, scheduling, research, admin and customer messages.
Back‑office outsourcing (general admin)
Outsourced admin teams for order entry, invoicing support and document handling.
Not sure which one?